FAQs

• Shipping: Free worldwide shipping via FedEx or DHL.
• Packing: Items are securely packed in wooden crates for safe transportation. All artworks ship directly from our studio to you.
• Delivery: Packing takes 2 business days, and delivery typically takes 5-7 business days. Generally, you can expect to receive your order in approximately 10 business days if shipping proceeds smoothly.

We have taken every effort to reduce almost all costs and required actions for you before receiving your artwork. Simply await its delivery to your doorstep.

• Taxes: Custom duties and sales tax are included.
• Insurance: Each shipment is insured.
• Customs Clearance: Handled by us.
• Customs Fees: We will cover all associated customs fees and charges through the designated courier to minimize inconvenience for the buyer, ensuring a hassle-free experience upon receiving your package.

We have taken every effort to reduce almost all costs and required actions for you before receiving your artwork. Simply await its delivery to your doorstep.

Generally, the likelihood of returns at RUA is very low because the website showcases actual photos of the artworks, ensuring that what you see is what you get. As a result, the chances of returning items due to quality issues are nearly nonexistent. However, returns may occur if the artwork does not fit the buyer's intended display space. To prevent this, we use Photoshop to embed the artwork into images of the customer's space before shipping. This allows customers to see a more complete visual representation and helps them confirm whether the artwork is a perfect fit for their needs.

Our return policy allows for returns within 30 days of receiving the item. The item must be in its original condition. The client pays for return shipping; we pay for customs duties for importing to China. Contact us at hi@redunicornart.com for return instructions.

If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Normally, damages will not occur due to the secured packing. However inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PayPal is currently our sole payment method. However, you can pay with or without a PayPal account.

• If you have a PayPal account, simply click the PayPal icon for faster checkout.
• If you don't have a PayPal account, fill out your shipping address on our site. Then, click 'Pay with PayPal'. You will be redirected to PayPal, where you can choose 'Pay with Credit or Debit Card'.

For a visual guide, please refer to the screenshot.

Yes, our paintings are original one-of-a-kind pieces, each hand-painted by Doug Hyde.

Sorry, we don't.

Yes, we ship internationally with DHL or FedEx. Shipping is free.

We recommend keeping your painting away from direct sunlight and humidity. Regular dusting with a soft dry cloth is sufficient for maintenance.

We use high-quality acrylic paints and linen canvas for our artworks.