Refund policy

Generally, the likelihood of returns at RUA is very low because our website showcases actual photos of the artworks, ensuring that what you see is what you get. However, returns may occur if an artwork does not fit the buyer’s intended display space or if the buyer otherwise wishes to return the artwork.

We accept returns within 30 days of delivery, subject to the conditions below and any mandatory consumer rights that apply under applicable law.

The artwork must be returned in its original condition and with reasonable care. Customers are responsible for the direct cost of return shipping.

Please contact us before returning any artwork. We will provide the appropriate return instructions and shipping information before the artwork is sent back.

If you wish to cancel an order, please contact us as soon as possible. If the artwork has not yet been shipped, we will review the cancellation request and, where applicable, process the cancellation and refund. Once an artwork has been handed over to the carrier, it generally cannot be cancelled or recalled while in transit. In that case, customer will need to ship it back after it's delivered.

Items sent back to us without first contacting us may not be accepted. Please reach us at hi@redunicornart.com for return instructions. Customers are responsible for the direct cost of return shipping.

For customers in the European Union, nothing in this policy limits any mandatory consumer rights, including the statutory right of withdrawal where applicable. Where a customer exercises a statutory right of withdrawal, the applicable legal requirements regarding the return of the artwork and refunds will apply.

Damages and issues

Normally, damage should not occur due to our secure packaging. However, please inspect your order upon reception and contact us as soon as possible if the artwork is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the artwork arrives damaged or there is an error on our part, please contact us before arranging a return so that we can provide the appropriate instructions.

Exchanges

If you would like to exchange an artwork for another piece, you would first return the original artwork. Once we receive and inspect the return, we will process your refund, after which you can place a new order for the artwork you prefer.

If you are in a hurry to receive another artwork, or if you would like to secure another available artwork. you may place a new order before completing the return process. This way, your new artwork can be shipped without waiting for the return and refund process to be completed.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Where a refund is due, it will be issued to the original payment method in accordance with applicable law. We will process approved refunds promptly after the returned artwork has been received and inspected, or at such earlier time as may be required by applicable law.

Please note that once we issue a refund, it may take additional time for your bank or credit card company to process and post the refund.