FAQs

Generally, you can expect to receive your order within 10 days, depending on your location.

Shipping: Free worldwide shipping via FedEx or DHL. All artworks are shipped directly from our studio to your doorstep.

Packing:
Ethan Hill and Celine Lee's minimalist paintings are packed in a plastic cylinder to reduce shipping costs, allowing you to frame them locally at a lower price.

Doug Hyde's thick textured artworks cannot be rolled without damage, so they are shipped as stretched canvases in sturdy wooden crates for maximum protection.

We don’t collect sales tax as we’re not a US-based business.
Customers are responsible for customs clearance and any associated fees.

Our return policy allows for returns within 30 days of receiving the item. The item must be in its original condition. The client pays for return shipping; we pay for customs duties for importing to China. Contact us at hi@redunicornart.com for return instructions.

If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Normally, damages will not occur due to the secured packing. However inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PayPal is currently our sole payment method. However, you can pay with or without a PayPal account.

• If you have a PayPal account, simply click the PayPal icon for faster checkout.
• If you don't have a PayPal account, fill out your shipping address on our site. Then, click 'Pay with PayPal'. You will be redirected to PayPal, where you can choose 'Pay with Credit or Debit Card'.

Yes, all our paintings are original artworks, created and hand-painted by the artists.

Ethan and Celine can repaint their pieces due to their structured process, while

Doug’s works are entirely one of a kind—his painting technique makes each piece impossible to replicate, even by himself.

Yes, please send your requirements.

I recommend keeping your painting away from direct sunlight and humidity. Regular dusting with a soft dry cloth is sufficient for maintenance.